top of page

POLICIES

 

Knight Riders Limo — Service Policies

Draft v1.1 — Last updated: August 28, 2025

This policy applies to all services offered by Knight Riders Limo, including Airport Service, Limousine/Hourly Service, Shuttle Service, and Wedding Services. By booking, the Client agrees to these terms.

1) Booking, Quotes & Payments

  • Quotes: Unless your quote explicitly states “This includes all taxes, tolls, and gratuity.”, prices are exclusive of taxes, tolls, parking, and gratuity.

  • Deposit: A 30% security deposit is required to reserve any vehicle. Deposits are non-refundable.

  • Balance Due:

    • Airport/Point-to-Point: Charged to card on file at completion, unless prepaid.

    • Hourly/Shuttle: Due at pickup.

    • Weddings: Full balance is due 30 days prior to the event.

  • Payment Methods: Major credit/debit cards, ACH, certified check. A card may be pre-authorized up to 125% of the estimated charges for incidentals and overtime.

  • Rate Increments: Overtime and wait time are billed in 15-minute increments for sedans/SUVs and 30-minute increments for vans, mini coaches, and larger buses.

  • Changes: Itineraries, addresses, or equipment changes are subject to availability and may affect pricing.

2) Airport Service

  • Flight Monitoring: We track flights for timely dispatch.

  • Complimentary Wait Time (from actual gate arrival):

    • Domestic: 30 minutes

    • International: 45 minutes

    • FBO/Private & Non-airport pickups: 15 minutes from scheduled pickup time

  • Meet & Greet: Available upon request. Parking fees and inside meet fees may apply.

  • Grace Period: For airport pickups, a 10-minute grace period applies before wait time charges begin (non-airport pickups = 15 minutes).

  • Wait Time Billing: Charges accrue in increments after grace period expires.

  • No-Show: If we cannot reach you and you have not met your chauffeur within 60 minutes (domestic) / 90 minutes (international) of gate arrival, the ride may be closed as a no-show and billed in full, plus any incurred wait time and parking.

  • Late/Early Fees: Trips scheduled between 11:00 PM and 5:30 AM may be subject to surcharges.

  • Baggage Assistance: Chauffeurs assist with standard baggage. Oversized/extra items must be disclosed in advance.

3) Limousine / Hourly Service (Nights Out, Proms, Events)

  • Hourly Minimums (typical): Sedans/SUVs 3 hours; Limousines 4 hours; Party Buses/Mini Coaches 5 hours.

  • Routing: Chauffeur may adjust routing for safety, traffic, weather, road closures, or venue requirements.

  • Passenger Conduct:

    • No standing while vehicle is in motion.

    • Seatbelts: Where provided, passengers should buckle up.

    • Underage drinking is strictly prohibited; service terminates immediately with no refund if a violation occurs.

4) Shuttle Service (Weddings, Hotels, Group Moves)

  • Schedule Finalization: A final shuttle plan (stops, loops, headcounts) is due 7 days before service. One coordination call is included.

  • Capacity: For safety, do not exceed seated capacity. Standees are not permitted.

  • Stop List: Provide exact hotel names, addresses, and pickup locations (e.g., lobby, porte-cochère). Loops are typically 20–30 minutes depending on distance and traffic.

  • Extra Trips / Overtime: Additional loops or time beyond the contract are billed at the vehicle’s hourly rate (minimum 30 minutes) and subject to availability.

  • End-of-Night: The final return loop departs at the scheduled end time. Requests to extend are considered overtime.

5) Wedding Services (Bridal, Guests & VIP)

  • Coordinator: You are assigned a wedding coordinator to finalize timing and on-site details.

  • Staging & Photos: Quick photo stops are allowed if they fit within the contracted time and local rules.

  • Split Shifts: Mid-day breaks (“split shifts”) must be pre-arranged. Idle time is billable if the vehicle remains dedicated.

  • Balance Due: The full balance is due 30 days prior to the wedding date.

  • Cancellations: If canceled before 30 days of service, the deposit remains non-refundable. If canceled within 30 days of service, 100% of the contract total is due.

  • Overtime: Extending past contracted end time becomes overtime at the hourly rate.

6) Wait Time, Overtime & Extra Stops (All Services)

  • Grace Periods: See Airport Service above; all other pickups include a 15-minute grace period.

  • Extra Stops: Priced per stop; nearby “same-town” stops start at a nominal fee.

  • Overtime: Billed after the contracted end time in the increments noted in §1.

7) Cancellations, Changes & Refunds

  • Airport/Point-to-Point:

    • Sedan/SUV: Cancel ≥12 hours prior to pickup for no fee.

    • Vans/Sprinters/Mini Coaches: Cancel ≥24 hours prior for no fee.

  • Hourly/Events (non-wedding): Cancel ≥7 days prior for no fee; within 7 days forfeits deposit; within 48 hours may be charged in full.

  • Weddings: See §5 for wedding-specific cancellation terms.

  • Weather & Force Majeure: See §13.

  • How to Cancel: Changes, cancellations, and revisions must be made by calling dispatch directly. Emails or texts are not accepted.

8) Cleaning, Damage & Loss

  • General Cleaning (excess trash/spills): from $125.

  • Biohazard (vomit/fluids): from $200 plus downtime.

  • Excessive Cleaning (glitter, feathers, spills): from $200.

  • Broken/Missing Glassware: $10 per item.

  • Damage: Client is responsible for any vehicle or equipment damage caused by the party.

  • Lost & Found: We are not responsible for items left behind but will make reasonable efforts to assist.

9) Alcohol, Smoking, Drugs

  • Alcohol: Allowed only for passengers 21+ and only in vehicles/types where lawful. If any minor is present, alcohol is not permitted on board. Underage possession/consumption results in immediate termination without refund.

  • Smoking/Vaping: Strictly prohibited in all vehicles. A $250 smoke remediation fee applies per occurrence.

  • Drugs: Illegal substances are prohibited; service will terminate with no refund.

10) Child Safety

  • NJ Child Restraint Law: We follow New Jersey child passenger restraint requirements. Appropriate car seats/boosters are required based on age/height/weight.

  • Car Seats: Available upon request and subject to availability; a per-seat fee may apply. Parent/guardian is responsible for securing and verifying proper installation.

11) Service Animals & Pets

  • Service Animals: Welcomed at no charge in compliance with ADA. Handlers must maintain control at all times.

  • Pets: Must be disclosed in advance; small pets in carriers may be permitted. A pet fee and cleaning fees may apply. Pets are not permitted in the front passenger seat.

12) Safety, Compliance & Conduct

  • Seatbelts: Use seatbelts where provided.

  • No Standing: Passengers must remain seated when the vehicle is in motion.

  • Refusal of Service: We may refuse or discontinue service (without refund) for abusive behavior, unsafe conduct, or violations of law/policy.

13) Delays, Force Majeure & Substitutions

  • Delays: We are not liable for delays due to weather, traffic, road closures, mechanical failure, or circumstances beyond our control. We will make commercially reasonable efforts to mitigate impacts.

  • Substitution: We may substitute a vehicle of equal or greater class when necessary.

14) Charges & Disputes

  • Ancillary Fees: Tolls, parking, event permits, and venue fees are billable unless your quote states they are included.

  • Chargebacks: Please contact us to resolve any billing concerns. Unauthorized chargebacks may incur administrative fees.

  • Governing Law: State of New Jersey.

15) Contact

  • Dispatch: (908) 850-4450

  • Website: knightriderslimo.com

  • Email: knightriderslimo.com

​

​

​

​

bottom of page